Frequently Asked Questions

Please browse our most frequently asked questions. If you would like to get in touch please use the contact button above.

How much deposit do I have to pay when I book online?

A 25% deposit is payable when you book. The full balance is due 28 days before your arrival.

How do I book a ferry?

We can provide you with a ferry discount for your booking. There are two ferry companies to choose from, both of which are within convenient driving distance to our farm. Wightlink has car ferry crossings between Lymington and Yarmouth or Portsmouth and Fishbourne. Red Funnel crosses from Southampton to East Cowes. Please let us know if you would like to take up the discount.

Can I bring my dog?

We love furry friends at Hillside Farm Retreats. We welcome a maximum of two well behaved dogs in our accommodation. The additional cost is £35 each per stay, your dog will be welcomed with a treat bag on arrival to settle them into their holiday. Don’t forget to bring their favourite blankets and bowls.

In the accommodation you will find a list of dog friendly places to visit and recommended walks and adventures.

What are the conditions of use for the hot tub?

Please click on the document below to view the full terms and conditions for use of the hot tub. This Hillside Farm Retreats – Hot Tub Usage Guest Agreement is in place to ensure the safety and enjoyment for all guests. Any questions please email us.

 

Do you have a cancellation policy?

Your 25% deposit is no refundable, should you need to reschedule your stay please email or use the contact form to get in touch.

Can I stay longer than a short break?

If we have availablity you are very welcome to stay longer. Please email or use the contact form to get in touch to enquire.

Do you accept hen or stag bookings?

We are sorry but our accommodation is best suited to couples and families, we are therefore not able to accomodate hen or stag parties.

Can you provide a cot for my infant?

If you would like to borrow a travel cot, highchair and/or a potty. Please indicate this on the booking form when prompted.

Do I need to bring bed linen or towels?

All bed linen and towels are provided. If you are staying in The Pepper Pot, extra towels for the hot tub are also available.

Do you decorate the Retreats for Christmas?

We love Christmas and both The Retreat and The Pepper Pot are decorated for your Christmas and New Year stays.